Return Merchandise Authorization Policy


Thank you for your purchase with 52Networks. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. However, not all requests get a refund. There are specific cases where a request for a refund doesn’t help.

Please see below for more information on our return policy.


All returns must be postmarked within twenty (20) calendar days of the purchase date. Requests exceeding the limited twenty (20) days will not be entertained.

All returned items must be in new and unused condition, with all original tags and labels attached.



To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

52 Networks

Attn: Returns Dept.


957 Highams CT,

Woodbridge, VA 22191

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. As it is safe & fewer chances for any damage during handling. Any damage while returning will not be accepted as well.

Shipping charges are not always the same; they vary based on the product as well as the area you live In.


Upon receiving the item for refund, our team will analyze it to check whether the issue described for refunding is authentic. If the reason is genuine by our end, the refund will be approved and will process to the next step for refund or exchange.

However, if the reason is not justified by our team, we are eligible to forfeit your refund request.

You will be updated via email about every step.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds at times take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged:

  • Items On Sale
  • Stock Clearance Products


For defective, damaged or incorrect products sent, please contact us at the customer service number below to arrange a refund or exchange. We will be obliged to arrange a free-of-cost return and/or exchange of the product with an equivalent amount.

In case of any price difference of exchanged product, we will record it as credit with us or will provide a Promo Code to adjust with your next order or refund as per customer’s Choice… However, in the case of an excess amount, the customer would have to pay the difference.



  • A 5% restocking fee will be charged for all returns.
  • A 3% Bank process fee will also be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.
  • The labels and serial numbers should be intact on the goods returning.
  • The goods should be in their original packaging, unless if there is any manufacturing fault.
  • The product shouldn’t have used or opened.
  • The product must have a receipt or proof of purchase.
  • Any special custom-made products will not be returned.
  • Goods damaged or in the state of unusable will not be acceptable upon receiving.
  • In the event of a replacement product being processed, wherein the customer is sent a replacement item and is requested to return the initially shipped product, failure to do so by the customer while 52networks has already dispatched the replacement product, will result in 52networks charging the full amount for all items not returned.




If you have any questions concerning our return policy, please contact us at:

+1 (757) 799-1359

You can email us at: